Peter Greenberg & A Week in the Life

CNBC's special that took Peter Greenberg deep into "A Week in the Life" of American Airlines was airing today and it was very insightful. After being in the travel industry for over 15 years, I thought I had a good handle on one of the most important aspects of our business: the airlines. As I said in an earlier Southwest post "my job would often be easier if I didn't have to deal with the airlines," but this show gave me a slightly better perspective on the airlines and I have to say, I think we as travel agents have the better end of this deal.

Greenberg and his cameras were allowed exclusive access to everything that embodies an airline: the cockpit, the revenue management, the call center, the management center, pilots, maintenance crew, plane inspections, control tower. You name it, they were there. And kudos to Greenberg who even attempted to decipher the often bizarre world of fares and pricing. If you have time and are a travel industry buff like myself, then try to find when it is airing again in your location. In the meantime check out the website: http://www.cnbc.com/id/18576787