United to Introduce New Linebuster Option

Untied Airlines will be introducing a new technology called "Linebuster" at the Chicago O'Hare International Airport over the Thanksgiving weekend. United agents will be stationed in the post security customer service areas with a handheld device that will tell them if passengers have been rebooked if their current flight has been missed or cancelled. These United agents will be able to assist and answer limited issues, but the aim is to reduce the lines in the customer service desks during the busiest airport holiday of the year. If a passenger has been rebooked, they are directed to utilize the self service kiosks to reprint their boarding passes and head to their new gate.

According to United, about 75-80% of its passengers are rebooked immediately upon a cancellation or missed flight, but only 3 out of 10 customers utilize the kiosks. It will be interesting to see how well this new option will fly since its being introduced over Thanksgiving. Not the holiday I would personally pick to introduce a new device but if it reduces United's lines anywhere I'll take it! Let us know your feedback if you come across it during your travels.