Delta Airlines Stepping Up Amidst TSA's Errors

Its not a hidden mystery to those of you that know me, but Delta Airlines is not one of my favorite carriers to work with in our industry. I'm sure if you searched our twitter page, facebook page or even this blog you could probably find multiple bemoanings of Delta. Its sometimes a bitter pill for me to swallow especially considering they are headquartered and employ hundreds of people in my beloved home state of Georgia. But the fact of the matter is, their customer service level is very rarely, if ever, ranked near the top of the charts.

However, I was intrigued by SmarterTravel.com's article this morning stating that Delta had announced a new policy to provide refunds, albeit on a case-by-case basis, to those travellers who have experienced extenuating circumstances by the new TSA security procedures. Delta failed to define what those may be but I'm assuming that means it will depend on whichever agent you get on the phone when you call their 800 number. So finally Delta, a step in the right direction...kudos to you. Just please keep it up!

Unfortunately, air travel in general isn't fun anymore, but the excitement and allure of visiting new places has definitely warn off in the past few weeks due to TSA's wonderfully implemented new security policies. Obviously that is said with a bit, maybe a lot, of sarcasm as I think everyone in our country would agree that TSA is also lacking in the explanation and customer service department.

The stories coming from travellers have captivated my attention for the last week, and I have to honestly say I agree with the "Don't touch my junk" gentleman who was complaining his fourth amendment rights were being violated. I was even more awe struck by the TSA agent who said you give up a lot to fly as soon as you purchase a ticket because I don't remember the airlines adding any of that verbiage to their contract of carriage. For those flying at the holidays and those business travellers like myself, we wish you good luck and godspeed for your next TSA encounter.