tag:blogger.com,1999:blog-18384606241778423082024-03-12T16:08:13.234-07:00Vibrant Travel SolutionsSpecialists in the art of travel and events.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.comBlogger92125tag:blogger.com,1999:blog-1838460624177842308.post-36986828628747399072012-05-23T14:37:00.001-07:002012-05-23T14:37:19.242-07:00United to drop policy of families board firstReally United, what is the deal? I mean its already bad enough that you charge premiums for the aisle and window seats, meaning that if a family wants to sit together you have to pay some upfront costs in addition to the ticket. See article in USA Today: http://travel.usatoday.com/flights/post/2012/05/want-to-sit-with-your-family-there-may-be-a-fee-for-that/699146/1
Which let me remind you is in addition to the luggage fees, which is all in addition to the original ticket cost. Flying in general these days isn't much fun and I'm constantly reminiscing about the old days when it was a luxury to fly - I can remember my mother getting us all dressed up in our Sunday best to go to the airport when the airlines actually served us food with real silverware, not the food for purchase options of today. However, let me not digress....
Unlike other airlines, United is taking away one more small courtesy that actually will affect every passenger on the plane - except for maybe those seated in first class. Today, the airline announced that it was dropping its policy of allowing families with children to board first. Now you may be the ultimate traveler, or the frequent business trip taker or even someone without children of their own and think this isn't going to affect you. But I truly hate to differ.
As a frequent business traveler myself, I am constantly wanting things to be efficient - something the airlines aren't the best in accomplishing let alone assisting in these days. My pet peeve is their hurry up just to stand in line and wait policy. Hurry up and board the plane, then hurry up and stand in line on the jetway while you wait for people to be seated. Then the hurry up and take your seat only to wait for others to take their seat, the hurry up so we can push away from the gate and be deemed on time (shocker, what if on-time departure actually meant an on-time departure where the wheels were up and not merely rolling away from the gate). Now United, you are taking the one thing that used to make this boarding process easier away from us?!?! Please can someone explain to me how this makes sense cause I already have logistical issues as to why we have to board in groups not by seat number anymore?
By allowing families to board first, it gives them plenty of time to get down the jetway with their 900 pieces of carry-ons, the extra large stroller & matching car seat, and 4 children. It gives them optional time to leave their strollers at the aircraft door, board the aircraft, find their seats, stow their luggage, use the bathroom, make a bottle for the baby, get out the toys for the kiddos - all without backing up the other 133 passengers that need to do the same thing.
And as many of you know, there are also other considerations to take into effect especially when you are traveling with a child that has a social or communication disorder like ADD, ADHD, Austism, Aspergers and others. By allowing these kids extra time to board the aircraft, get used to their surroundings and calm themselves in an otherwise very stressful day of traveling - it will not only make that families journey more peaceful but mine as a fellow passenger also that much easier and peaceful.
And here I thought United would get better by merging with Continental! For the full article, use this link: http://www.usatoday.com/money/industries/travel/story/2012-05-22/Parental-alert-United-drops-early-boarding-for-children/55143390/1Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-45184107302808358632012-05-23T14:04:00.000-07:002012-05-23T14:05:02.237-07:00Luxe Openings in Puerto RicoPuerto Rico has always been a place of intrigue for incentive and meeting groups from the United States for so many reasons: tropical climate, easy nonstop flights from most major airports, and NO passports required by our citizens which makes logistical travel planning for a group all that much easier.
I would say that the St. Regis Bahia Beach kicked off the new luxury hotel and resort opening trend last year, but this year and the next will bring even newer kids on the block. This December will feature the opening of the Ritz Carlton Reserve at Dorado Beach which will feature 100 rooms, 14 suites, four championship golf courses, a five acre spa and beach club on more than 1400 acres. The resort is set in the original RockResort's footprint as developed by famed Laurence Rockfeller more than 50 years ago. Most importantly the Resort renovated the original 1920's plantation hacienda that is a now a five bedroom, private waterfront enclave that can be used for weddings and private events.
Next up in 2013, is a 500 room Fairmont at Dorado Beach which will take the place of the original Hyatt Regency Cerromar.
More than 20 additional projects are underway from the El San Juan to the El Conquistador and many other hotels. Check out this article in Incentive Weekly for more info: http://www.incentivemag.com/Incentive-Travel/United-States/Articles/Puerto-Rico-Update/?cid=eltrIncStephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-79970399462245515202012-05-23T13:42:00.001-07:002012-05-23T13:42:04.942-07:00Adventures by Disney -- Southeast Asia Vacation<iframe allowfullscreen="" frameborder="0" height="270" src="http://www.youtube.com/embed/TQwe_n87pgA?fs=1" width="480">Advenures b</iframe><br />
Adventures by Disney offers something for every child of all ages. I personally think this is a great concept for families who want to explore the world with their children, no matter of the age, because Disney has thought of everything. It takes all the hassle out of trying to plan a fun, entertaining adventure that is still relaxing and brings you together as a family. And an added bonus in that you get to travel with other families that have children of the same ages.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-66650662016436314452012-05-23T13:08:00.002-07:002012-05-23T13:08:47.723-07:00Follow us on TripAdvisorDon't forget to check out our destination reviews on TripAdvisor under the name VibrantTravelGal! We will also post on our Facebook and Twitter accounts.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-58944708954252134802011-09-02T09:27:00.000-07:002011-09-02T09:31:50.641-07:00Sleep Better at HotelsThere’s a reason why the saying goes, “There’s no place like home.” Although fun and exciting, traveling can also be exhausting, so there’s nothing worse than coming back to your hotel, not being able to fall asleep and just wishing you were back home in your own bed.
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<br />Thankfully, the article, “33 Ways to Sleep Better at a Hotel,” from MSNBC.com’s Travel Section, provides some great tips on how to catch some precious zzz’s when you’re away from home sweet home.
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<br />Here’s some of our favorite tips, but be sure to check out the comprehensive list <a href="http://www.msnbc.msn.com/id/44247439/ns/travel-travel_tips/#.TmEEZmYRgVm">here</a>.
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<br />2. Book a room midway along a hallway. This is generally the quietest part of the floor, away from the ice and vending machines, guest laundry facilities, exits, etc.
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<br />13-16. Pack earplugs, eyeshades and your own sheets (or at least your own pillowcase). The first two items will help block out noise and light to help you fall asleep. Your own sheets will give a homey feel because you’re already used to their feel and scent.
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<br />18. Don’t read, eat or work in bed. This way, you’re in a sleep-only mindset that will help you when trying to fall asleep.
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<br />23. Find a way to mask outside sounds. Commonly referred to as white noise, sound masking involves adding a non-intrusive artificial sound to your sleep environment in order to drown our other noise. Ask the front desk if they have a sound machine (I pack my own on almost every trip I go on!), download a white noise app onto your smartphone or stream white noise from your laptop (try SimplyNoise.com). If none of these are options, run the ventilation fan in the bathroom.
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<br />31. Don’t wait to report noise coming from noisy neighbors.
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<br />33. Get out of bed if you can’t sleep! Rather than tossing and turning, get out of bed, turn on a low light and read a mindless magazine.
<br />Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-70781071278730165522011-09-01T13:19:00.000-07:002011-09-01T13:23:47.132-07:00Motivate. Reward. Recognize. Thank.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgP6ocnUCvGCcaoUi9ssHFldwQllAgFeNM3uUvdTg5qhM1hzDdrv9HL2uYetXJJ2l2-IjkGbXSxO5bHXSVcTl2DI9Tu624eXYDfgZWfpLek97dzLJq65IdwL8eN0TP1ZBMyU91TxF1Iias/s1600/cruisepic.jpg"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 320px; height: 155px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgP6ocnUCvGCcaoUi9ssHFldwQllAgFeNM3uUvdTg5qhM1hzDdrv9HL2uYetXJJ2l2-IjkGbXSxO5bHXSVcTl2DI9Tu624eXYDfgZWfpLek97dzLJq65IdwL8eN0TP1ZBMyU91TxF1Iias/s320/cruisepic.jpg" border="0" alt=""id="BLOGGER_PHOTO_ID_5647489514680626994" /></a>
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<br />If you’re looking for a way to motivate your employees, reward your outstanding sales rep, recognize your most important client or thank your top customer, look no further.
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<br />Royal Caribbean International now offers a new kind of incentive reward: the Individual Incentive Cruise Certificate Program. Unlike group incentive travel, this individual incentive program grants the recipient the power to choose when, where and how he/she would like to vacation. The wide variety of competitively priced certificates allows endless choices for departure ports, ships, itineraries, nights and accommodations. Additionally, these certificates are fully upgradable and transferable, don’t expire and have limited blackout dates. Plus, with its Turn Key Program, Royal handles the fulfillment, redemption and booking process so you don’t have to.
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<br />Certificates for two start at only $583 per certificate! To purchase yours, call the Royal Incentive Rewards Sales Desk at 888.305.4549.
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<br />For additional information on Royal Caribbean Incentive Rewards, click here.
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<br />Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-92055862807580140302011-07-26T10:13:00.000-07:002011-07-26T10:35:36.121-07:00New Luxury Hotel in Los Angeles<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXzKmiqM0LMNsEWtapuHI9OzeHxfmGRI0dYXq92_BLKLFiyWjVZ7lv6OtJ8kkRbkFpKYhxRQ_xGUOO0mjgHyeonDxp4IlPDQD_ZrQz3i6OSTD4AMLuyh_yLqLShFpJPc56XZdmpE4UDgU/s1600/Hotel+Wilshire+pool.jpg"><img style="cursor:pointer; cursor:hand;width: 200px; height: 150px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXzKmiqM0LMNsEWtapuHI9OzeHxfmGRI0dYXq92_BLKLFiyWjVZ7lv6OtJ8kkRbkFpKYhxRQ_xGUOO0mjgHyeonDxp4IlPDQD_ZrQz3i6OSTD4AMLuyh_yLqLShFpJPc56XZdmpE4UDgU/s200/Hotel+Wilshire+pool.jpg" border="0" alt=""id="BLOGGER_PHOTO_ID_5633714571527930498" /></a><br />Luxe Worldwide Hotels is probably one of our most favorite Hotel groups that we work with in the industry. We can't say enough about their selection of hotels, especially the Sunset and Rodeo Drive properties! Even better, we are thrilled with the great email we just received from Luxe Hotel Group about their newest offering in Los Angeles. If its anything like their others we know it will be awesome! Check out what they are saying about this hot great property!<br /> <br />“The World-famous Wilshire Boulevard has a new addition! The Hotel Wilshire, a stylish, LEED certified, 74-room boutique hotel designed by award-winning Killefer Flammang Architects, and KNA Design. The hotel is located just blocks from the city's best shopping on Rodeo Drive, The Grove/Farmers Market, Melrose Avenue, and Robertson Boulevard, the Los Angeles County Museum of Art, entertainment venues and Cedars Sinai Medical Center. Our guests will enjoy their stay with an emphasis on comfort, convenience, and attentive service with in-room, and open air dining, concierge services, complimentary high speed internet access and WiFi, an executive boardroom and business center.<br /><br />All of the thoughtfully designed and well appointed 55 guestrooms and 19 suites feature: flat screen HD LCD TVs, media hubs that support cell phones, laptops and personal devices, Lather™ brand spa bath products, laptop-compatible safes, mini-bars and luxurious beddings. Complementing the chic and contemporary vibe of its host city, The Hotel Wilshire provides plush accommodations highlighted by a private-access, top floor, Penthouse Suite that offers 1,100 square feet of living and entertaining space, custom designed furnishings, state of the art audio and video systems and much more.<br /><br />Beautifully landscaped and with 360-degree views spanning the L.A. skyline and Hollywood Hills, “The Roof on Wilshire” restaurant will serve creative Californian/French cuisine al fresco by celebrity Chef Eric Greenspan, as well as specialty libations that can be savored in the warmth of the intimate fire pit or under the protective shade of the poolside cabanas.<br /><br />Whether you are in L.A. for business, or leisure, The Hotel Wilshire is your gateway to Los Angeles, Beverly Hills, and Hollywood.” <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1WQQCQoh7y_yk4wpGmJyXzGQJaYwE9mZoFzBucX6hiHfGc5LnQ3fYnwrbrQfpPXhNvhXF-EOcqhhqoal9ACKNa6Xqhg5hnN4Ypu1abve-ajRVbqiOcAY2xOwJseL9vwcCMX_OLcvshyphenhyphenU/s1600/Hotel+Wilshire.jpg"><img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 200px; height: 104px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1WQQCQoh7y_yk4wpGmJyXzGQJaYwE9mZoFzBucX6hiHfGc5LnQ3fYnwrbrQfpPXhNvhXF-EOcqhhqoal9ACKNa6Xqhg5hnN4Ypu1abve-ajRVbqiOcAY2xOwJseL9vwcCMX_OLcvshyphenhyphenU/s200/Hotel+Wilshire.jpg" border="0" alt=""id="BLOGGER_PHOTO_ID_5633714401830874674" /></a>Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-79377743535770785942010-11-24T08:18:00.000-08:002010-11-24T08:39:58.413-08:00Delta Airlines Stepping Up Amidst TSA's ErrorsIts not a hidden mystery to those of you that know me, but Delta Airlines is not one of my favorite carriers to work with in our industry. I'm sure if you searched our twitter page, facebook page or even this blog you could probably find multiple bemoanings of Delta. Its sometimes a bitter pill for me to swallow especially considering they are headquartered and employ hundreds of people in my beloved home state of Georgia. But the fact of the matter is, their customer service level is very rarely, if ever, ranked near the top of the charts. <br /><br />However, I was intrigued by SmarterTravel.com's article this morning stating that Delta had announced a new policy to provide refunds, albeit on a case-by-case basis, to those travellers who have experienced extenuating circumstances by the new TSA security procedures. Delta failed to define what those may be but I'm assuming that means it will depend on whichever agent you get on the phone when you call their 800 number. So finally Delta, a step in the right direction...kudos to you. Just please keep it up! <br /><br />Unfortunately, air travel in general isn't fun anymore, but the excitement and allure of visiting new places has definitely warn off in the past few weeks due to TSA's wonderfully implemented new security policies. Obviously that is said with a bit, maybe a lot, of sarcasm as I think everyone in our country would agree that TSA is also lacking in the explanation and customer service department. <br /><br />The stories coming from travellers have captivated my attention for the last week, and I have to honestly say I agree with the "Don't touch my junk" gentleman who was complaining his fourth amendment rights were being violated. I was even more awe struck by the TSA agent who said you give up a lot to fly as soon as you purchase a ticket because I don't remember the airlines adding any of that verbiage to their contract of carriage. For those flying at the holidays and those business travellers like myself, we wish you good luck and godspeed for your next TSA encounter.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-48199010823873026572010-11-24T08:12:00.001-08:002010-11-24T08:17:34.139-08:00Finally Good News for City CenterJust last week I was lamenting on the latest issue to go wrong with City Center, but finally MGM was thrown a bone from the hospitality world. Two hotels, The Mandarin Oriental and the Aria Resort & Casino, were bestowed the industry's highest honors: AAA's Five Diamond Award. This accomplishment is an incredible coup for MGM considering both properties have been opened less than a year and the Five Diamond Award accounts for less than .27% of all properties rated worldwide. Cheers and Congratulations for a job well done!Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-46239558229992713792010-11-17T07:44:00.001-08:002010-11-17T07:52:13.017-08:00City Center Las Vegas Continues to be Plagued by ProblemsAccording to MGM Grand's third quarter financial filing report, the Harmon Hotel in City Center will likely never open. The last building to be opened in the massive project, the property was originally designed to be a boutique non gaming facility in the heart of City Center. Unfortunately, in 2008 MGM Grand was ordered by inspectors to reduce the size and scope of the project due to structural and construction problems. MGM Grand went ahead with construction plans to open the hotel as a 400 room property, but after recording a $279 million fine due to the problems it now seems to be a far-fetched idea the hotel will even see a customer before 2012. Discussions have now centered on if the current building can even continue to be utilized or if it will benefit MGM Grand to consider demolishing and starting over....an idea that many believe MGM's financial woes can't handle.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-72046657410017616302010-04-13T21:07:00.001-07:002010-04-13T21:32:10.172-07:00The Resort at Pelican Hill...Better than Palmilla in Cabo?While I must admit that the One and Only Palmilla in Cabo is one of my all time favorite resorts, I think I may have found a new property that could give Palmilla a run for its money as the best destination resort in North America. Now I know, some of you, especially my incentive clients are going to balk at the thought of something better but trust me when you build a resort with $1 billion in cash, there is no stone unturned, or crack in the pavement, or a paint chip, or bad service....I can keep going and going. <br /><br />The Irvine Company truly spared no expense in the design and creation of such a fabulous and unique resort community. Each bungalow begins at an amazing 847 square feet of living area, plus an outdoor patio area that includes 2 chaise loungers and a table for two. There are only a few garden or golf course views, as many of the 144 bungalows offer idyllic Pacific Ocean views. The breezes off the water aren't bad either, and with no humidity or bugs many days I sat with my doors wide open. <br /><br />The bungalows can be configured into a one or two bedroom option to accommodate multiple family members or multigenerational trippers. And with these options square footage grows to over 2000 square feet. Way bigger than my first apartment. Not to mention, each room has its own fireplace, 52" plasma HD flat screen tv, a bathroom the size of my bedroom with an oversized, incredibly deep soaking tub, granite tiled shower for 2 and a shuttered partition window that can be opened to showcase the beautiful views off the balcony. <br /><br />There are no resort fees so WiFi in every inch of the property is complimentary, along with bottled water, newspapers,fitness center and spa access. Spread out on the rolling hillside and encompassing over 500 acres including two Tom Fazio designed golf courses, bellman offer rides to every corner of the resort and their service is quicker than you can snap your fingers. Transportation service is even offered down to the beach, where you are given a beach bag full of towels, toys for the kiddos and bottled water. At the Beachcomber restaurant you are met by a beach concierge who sets you up with chairs, umbrellas, blankets and answers every need from drinks to walking options to activity ideas. Shuttles also run to the Fashion Island Mall, which is definitely not a place to miss even if you only want to people watch. Trust me, everything in Orange County is beautiful...the resorts, golf courses, homes, people, cars.....<br /><br />The Coliseum Pool measures an exact 147 foot circle and each chair boasts a view of the Pacific. Cabanas are available for day rental complete with flat screen tvs, bar service, mini bar, and staff. The Grill at the Coliseum draws locals and guests alike, and provides breakfast, lunch, dinner and drinks throughout the day. The Spa and Fitness center are lavish. No detail was forgotten and the fitness director offers daily beach walks, yoga classes, and a Friday evening Soiree where a local artist is on hand creating an amazing piece of work in which the guests can participate. The Spa...oh how I wish I was back. The relaxation room was truly dreamy with exotic teas, food service, gauzy and flowing curtains partitioning off the room that was filled with cushy and plush sofas, chairs and ottomans. There is a large Roman soaking tub heated to 102 degrees and filled with mineral water, a dry sauna and eucalyptus steam room. Definitely treat yourself to a service at the spa. <br /><br />Andrea's is the Resort's signature restaurant offering Northern Italian fare and truly one of the best in the OC, if not America. Our waiter was impeccable and most of the staff has been on hand since day one. The Risotto for two is an experience in and of itself in regards to taste and preparation. True Italian chefs were brought over to provide insight and design ideas for the restaurant and the menu. <br /><br />Stay tuned, more tomorrow on the Villas - who wouldn't want their own private butler, Camp Pelican - every child's dream destination, and Golf!Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-34221463013569954652010-03-17T12:32:00.000-07:002010-03-17T12:37:46.425-07:00Meeting Industry Council of ColoradoToday I'm blogging from the Sheraton in Denver, where MIC is celebrating its 10th anniversary. The week started with supplier receptions and culminated with the event today. Its filled with great workshops for both planners and suppliers as well as a supplier trade show in the afternoon. Everyone in the Denver event planning business is here, and the speakers have been awesome. If you haven't heard of Colleen Stanley, check out her website at www.salesleadershipdevelopment.com. This is the second time I've heard her speak on sales and ideas to grow you business and each time she surpasses my expectations of the past. No matter which industry you are in, she is one to follow. Brian O'Malley was the keynote during the lunch and he is owner of www.adventurespeaking.com and wow is all I can say. His topic at lunch was finding your Everest, your passion, something that keeps you awake at night and conquer it. Thank you MIC for a great 10 years in the business we all love.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-37357777130698935562010-03-16T09:48:00.001-07:002010-03-16T09:55:00.829-07:00More Happy Airline NewsWell, not really...as if the airlines making changes will surprise you. Continental has decided to end the free meal deal on their domestic flights and will begin charging for meals. Joining the ranks of the other mega carriers, Continental will save $35 million per year by eliminating this last free perk. The airline will continue to offer free beverages (coffee, tea, soft drinks, etc) and snacks, but any meals will cost the passenger. <br /><br />American Airlines was fined this week over $700,000 by the FAA due to maintenance violations. Hmm, can't they find something else to skimp on than maintenance issues? Really, I'm thinking food poisoning might be better than an engine which quits working at 35,000 feet. <br /><br />And in other airline news, the major airline execs are still heavily protesting the pending new tarmac delay rule which will allow aircraft to return to the gate to let passengers disembark rather than sitting on the tarmac for hours upon end. Airline officials are worried that fines could be as high as $27,000 per passengers. Which in my opinion is totally worth it if you are going to leave me overnight on a 50 seat jet without food or restroom facilities as what happened to a flight last year.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-2269562310971170032010-03-16T07:40:00.000-07:002010-03-16T07:48:00.774-07:00Something Out of the OrdinaryWhether you are looking for some sun and fun times or wanting to offer an incentive retreat that is beyond normal, check out Windstar Cruises. The ships are more intimate than the larger cruising vessels of today and accommodate only about 300-600passengers vs. the 5000 plus people found on the mega ships. You actually feel the water and when the sails are up, you are literally sailing across open seas. The staff is fantastic and go above and beyond to satisfy every request and activities abound with every port stop. Windstar is also offering a future cruise credit of $250 per person for guests that book by June. What wouldn't be a better way to reward your top sales person or best client with a true Caribbean cruise experience and they leave with a little incentive to come back on another vacation.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-57942003313722015022010-03-07T16:23:00.000-08:002010-03-07T16:37:25.623-08:00Shout out to Disney Cruise LinesOur family just returned from a fantastic vacation aboard Disney's Magic and I just have to give them a huge shout out. This was our 4th trip with them and the longest, 7 days. The weather wasn't great and we had to cancel Grand Cayman to visit Nassau instead, but there was always something to do on the Mickey ship as my boys refer to it. <br /><br />But my shout out is to the way they handled the embarkation and debarkation procedures. Their cruise prices are worth just those two things. We arrived the evening before into the Orland airport and stayed on property at the Hyatt. At check-in there is this LARGE sign that says "Please tell us if you are on a Disney Cruise." We were told to leave our bags in our room the next morning, the bellman would pick them up, take them to the Disney shuttle bus and we wouldn't have to worry about them again until we got to our stateroom. Wow! We actually checked out, had breakfast and headed down to the Disney Departure area, all the while our bags were shuttled around for us. <br /><br />Now if I had anything to complain about it would be the Disney Departure area in the Orlando Airport. Not all the employees are full trained on what the procedures are and several have power issues. Needless to say, we stood in one line to make sure we had all our forms filled out and signed. Then we proceeded to the next line, to give all of our forms to a lovely lady behind the desk that didn't speak English very well and we were quite sure she had never seen a computer before either. We were checked into the wrong cabin, and give key cards before she realized it and then stood there another 30 minutes while she figured it out. Finally we were handed our embarkation packet with our keys and a little blue card with "Stitch" on the front. Then we headed over to the waiting area, for the bus driver to call our character before loading us on all the coach to the port. <br /><br />The shuttle to the port was very enjoyable with Disney music, original Disney cartoons and a great video discussing the Disney Cruise we were about to embark. We made it to the Port in less than 45 minutes and were able to immediately board the ship! We headed straight to the dining reservations area to make a Palo's reservation, then over to the Spa and finally stopped for lunch. It was all smooth sailing from that point on. <br /><br />The debarkation was even easier! The night before the ship docked we were told to tag our bags and leave them outside the door for the steward to take down to the storage for us. Word to the wise, if you are flying out make sure you don't leave anything out that can't be checked through security! The next morning, we had breakfast one last time with our wonderful dining team, then said a sad good bye to the Mickey Ship. <br /><br />Definitely take advantage of Disney's onboard airline check-in system. When we tagged our bags the night before, they were tagged all the way through to Denver. When we walked off the ship, down to customs, we didn't need to worry about trying to find our luggage, and schlep it through immigrations. The immigration official didn't even ask to see our Passports, so we walked over to the buses and rode back to the airport. We already had our boarding passes, so we stood in line at security and went out to our gate. It was so simple!!!<br /><br />Thank you Disney!Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com1tag:blogger.com,1999:blog-1838460624177842308.post-72314060173428178842010-02-03T10:25:00.000-08:002010-02-03T10:32:57.299-08:00Great Group and Meeting IncentivesFiesta Americana is offering several great group promotions for Mexico. You can receive up to 35% off on Food and Beverage and 25% off rooms & spa services. <br /><br />Palace Properties has fantastic group promotions based on the number of rooms you block you can received free unlimited promotions. <br /><br />Curacao Tourist Board just announced its newest property: the Hyatt Regency Golf, Spa and Marina Resort. Groups can save up to 20% on their master bill including meeting facilities, guestrooms and catering/banquet. The group must block at least 10 rooms and events can be held between now and December 20th.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-55571081368151624462010-01-27T08:18:00.000-08:002010-01-28T08:47:41.249-08:00Las Vegas and Spiritual Tourism?Like most people, I rarely like to admit my faults but I must confess I am immensely behind in reading my plethora of travel industry publications. Seriously, as much as I love the industry you would think I would devour each one as soon as it arrived on my doorstep. Unfortunately, not so much and I'm blaming the holidays. <br /><br />So I just finished Travel Weekly dated November 9, 2009 and there was a very interesting article urging Las Vegas to consider the financial impact of catering to the spiritual tourism market. Hmmm, I must say that's an interesting proposition.<br /><br />Given the economic conditions of 2009, I understand that industries will try anything to make money. But honestly, I can't exactly see my grandmother's church group hitting Sin City. I'm almost positive that her church friends are probably praying for all the sins of those of us that hit that town on a regular basis.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-6897142600709106992010-01-26T12:27:00.000-08:002010-01-26T13:16:59.397-08:00Royal Caribbean's Decision to Continue stops in HaitiKudos to Royal Caribbean for being proactive in trying to assist with the recovery in Haiti. RCCL's CEO has come under fire during the last week for his decision to allow the fleet to continue calling on the port of Labadee, Haiti which is the company's private island. His reasoning is because the ships will assist with economic recovery and relief efforts by bringing much needed supplies to the island. While I applaud the companies efforts to aid Haiti, I'm just not sure how my clients or I would feel about the port call. <br /><br />The CEO says the company is offering the ability to combine a vacation with relief efforts in the plagued nation. However, I didn't see them adjusting the shore trips to reflect any type of volunteerism or relief work in the area. The countries of Haiti and Dominican Republic are great vacation destinations, as is a Royal Caribbean cruise, and ones that I recommend on a daily basis. I would just be a bit reserved to actually send a vacationing client to a country that is struggling with this enormous natural disaster. Its definitely a hard line to walk to balance the need for aid with the idea that bringing wealthy vacationers to the island in hopes of boosting the economy... Would that be a kick in the face of the Haitian people? <br /><br />Why not instead, offer the ships for use in the recovery efforts? Every client I know would gladly postpone their vacation knowing that RCCL was donating their ships to get supplies, volunteers and aid workers to Haiti. From a PR standpoint, I can't think of a better way to promote such a immense cultural volunteerism program for the company without any negative criticism that the company still wants its private destination to make money.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-53944838720384090002010-01-25T13:46:00.000-08:002010-01-26T12:22:38.598-08:00Unlimited Private Events with Palace ResortsWhether its a family reunion, destination wedding or corporate meeting, Palace Resorts is offering several amazing promotions throughout 2010. There is the Palace Passports Promotion, Kids Free promotion and based on the number of rooms blocked you can get free unlimited private functions. <br /><br />The Passport Promotion is valid on all bookings whether through a travel agency or a wholesaler and includes great discounts like: 30% off one round of golf with round trip transportation, 25% discount on Spa Treatments, a Buy One Get One Free Jungle Tour and a Buy One Get One Free Swim with the Dolphins. Vallarta Palace is offering unlimited tours per person and Riviera Nayarit is offering $15 off car rentals. <br /><br />The Kids Free is a summer promotion valid for travel between June 1 - August 31, 2010. It does require a minimum 3 night stay and applies to children under age 12. <br /><br />And lastly, one of the promos I'm most excited about is the group amenity offering. Book 10 paid rooms for 3 nights and you will receive a complimentary cocktail party. Book 20 paid rooms for 3 nights and you will receive an upgraded event instead of the cocktail party. But if you book 25 rooms with a minimum of 3 nights, you receive unlimited private functions. <br /><br />The Palace resorts are a terrific all inclusive set of properties throughout the Cancun, Riviera Maya and Puerto Vallarta areas. I would recommend all of the properties!Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-21773971743722009212010-01-20T11:02:00.001-08:002010-01-20T11:11:48.885-08:00Loving SouthwestBefore you ask, yes I am touting my new found love interest: Southwest Airlines. I had the pleasure of flying Southwest from Denver to Vegas roundtrip this week for an industry grand opening event at City Center. My entire experience was terrific from curbside checkin to the gate agents, flight attendents and the pilot's continual updates on the Chargers playoff game, I couldn't have asked for more. Not to mention, its free to check your bags and there is no change fee. Granted I do still hate the cattle call lineup prior to boarding as well as the panic attack that strikes because I forgot to check in 24 hours prior to departure...please don't let me be in group C. But honestly, all can be forgiven after yesterday. The standard Southwest plane holds 133 passengers. Yesterday we had 148 passengers trying to get on the flight from Vegas to Denver. I'm guessing everyone did as bad at the tables as I did and were all trying to make a fast dash away from Sin City. But the gate agent handled it with calm and ease, offering a free roundtrip ticket, a $100 voucher and the reimbursement of your oneway ticket to Denver. And he even the mad dash to his counter didn't rattle him.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-23942641641953570802010-01-13T08:34:00.001-08:002010-01-13T08:34:59.980-08:00Airlines, Airlines, AirlinesWell, I was going to start off with my usual bemoaning of the airlines because we are only 13 days into the New Year and they have already announced increased fees. However, we also got some exciting news to report as well!<br /><br />Southwest and United Airlines are offering a two for one sale for Colorado Customers. The United deal is this: 1) Tickets must be purchased by Feb 15th for travel by March 5th, 2) Travel must originate and end in Colorado and 3) It must be booked in a certain class of service meaning it may not be the cheapest flight out there. For Southwest you must purchase a Business Select fare in order for the two-fer promotion to be used. <br /><br />In other good news, JetBlue has been offering a fantastic New Year promotion with $29one way fares. If you want to go somewhere, hurry up because you must book by 11:59pm tonight. <br /><br />Ok,so now for the not so good news...both Continental and Delta have announced increased baggage fees. If you check in online 24 hours prior to your flight on their websites you can pay for your checked baggage in advance and it will be a discounted fee. And while Frontier did lower their change fee, it was conveniently offset by an increased baggage fee.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-71280261849757842542009-11-25T09:05:00.000-08:002009-11-25T11:19:53.584-08:00Virtuoso and Virgin Galactic Name New ASA'sIn case you were looking for that random, out -of-box holiday gift for the person on your list that has everything, you might want to check out Virgin Galactic's specials with Virtuoso. Virgin Galactic, in partnership with Virtuoso, named 18 new "Accredited Space Agents" (ASAs) that join 56 other Virtuoso travel advisers to become the sole team responsible for selling space travel with Virgin Galactic. The travel agents had to go through a rigorous application process and intensive training process. All the 120 worldwide agents will be invited to Mojave, California, for the unveiling of SpaceShip Two which is the first space vehicle of its kind developed to take private passengers to space. Its sure to be a great program and we are thrilled that our affiliate agency, Andavo Travel, has an agent on the list.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-41090945590692112972009-11-25T08:47:00.000-08:002009-11-25T09:05:38.920-08:00Airline Wrap Up for the WeekThere's good news and bad news, so let's start with the positive. There are expected to be fewer travellers this holiday season, so hopefully that will cut down on the lines at the airports, taxi cabs, hotel check-ins, etc. Even better, the airlines are all offering last minute fares! For example, I just booked a ticket for a client looking to travel this weekend to Denver and returning home to LAX on Tuesday...just $199 where as a week ago the price was closer to $300. <br /><br />On the plus side, United is giving its image a complete overhaul from planes to customer service areas to Red Carpet lounges. According to the Chicago Tribune, United will be giving each airplane in its fleet a total makeover...this is the first one of this decade. The "tequila sunrise" theme will be thrown out; as well as any reminiscences of the Ted carrier. The previous one-cabin aircraft's will now offer a roomier first class seating and the 80's and 90's style overhead bins, and coach class seating will also be updated. Airline executives hope the image re-haul will help buffer it from poor customer service ratings and bashings receive by The Onion and YouTube.<br /><br />Now on the bad side, I hope that many of you flying can steer clear of the New York area's three airports and any of its limited air space. For the first nine months of 2009, all three NYC airports respectively placed 1, 2, and 3 in the industry's worst on time arrivals rating scale. This rating compared all 31 major US airport hubs. In 2007, three quarters of all delays were traced back to issues surrounding these 3 airports alone. Modifications have been made from opening up additional airspace, changing the take off time between airplanes; but even on busy days planes waiting to land at La Guardia alone are often in line for a 40 mile stretch. Maybe DOT can add this to its list of current industry issues. <br /><br />For all those who are flying this Thanksgiving season, I hope the skies will be friendly to you.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-63614262386503874012009-11-23T10:49:00.000-08:002009-11-23T11:07:44.362-08:00United to Introduce New Linebuster OptionUntied Airlines will be introducing a new technology called "Linebuster" at the Chicago O'Hare International Airport over the Thanksgiving weekend. United agents will be stationed in the post security customer service areas with a handheld device that will tell them if passengers have been rebooked if their current flight has been missed or cancelled. These United agents will be able to assist and answer limited issues, but the aim is to reduce the lines in the customer service desks during the busiest airport holiday of the year. If a passenger has been rebooked, they are directed to utilize the self service kiosks to reprint their boarding passes and head to their new gate.<br /><br />According to United, about 75-80% of its passengers are rebooked immediately upon a cancellation or missed flight, but only 3 out of 10 customers utilize the kiosks. It will be interesting to see how well this new option will fly since its being introduced over Thanksgiving. Not the holiday I would personally pick to introduce a new device but if it reduces United's lines anywhere I'll take it! Let us know your feedback if you come across it during your travels.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0tag:blogger.com,1999:blog-1838460624177842308.post-58775176933165618992009-11-19T13:23:00.000-08:002009-11-19T13:30:08.557-08:00American Express May Pull Frequent Flier MilesAmerican Express is notifying its customers of co-branded cards with airlines and hotels, that if you are late on your payment you will forfeit the miles you thought you might have earned during that billing cycle. In order to get your miles back, Amex will charge a $29 reinstatement fee, on top of the normal late payment fee and your interest rate on balances carried will increase to 27%. Apparently the move is to better align Amex's co-branded cards with other cards offered by Amex and other credit card companies. You might wonder if Amex is trying to dodge the new credit card rules that take affect in February.Stephanie Sorrellshttp://www.blogger.com/profile/14559386456840423505noreply@blogger.com0